DELUXE HOSPITALITY IN THE TIME OF PHYSICAL DISTANCING
Despite the current challenging times, many people are still looking to enjoy a pleasant escape in a different environment without having to travel far from home, whether it is to rest, enjoy the outdoors in beautiful natural settings, or combine "work from home" with vacation. A change of scenery and good food are often all that's needed to cheer many people up!
At Auberge Tom B&B, we pride ourselves on providing a pleasant, relaxing and safe place to stay during these difficult times. It goes without saying we have redefined best practices for these changed circumstances and this goes far beyond surface disinfection!
The following are just some of the many reasons why our B&B remains a place of choice for those who want to escape from their homes worry-free and safely for a fun-filled getaway.
Two Separate Sections
We are fortunate to enjoy spaces that seem to have been designed to encourage physical distancing. Indeed, the house is divided into two sections: the East Wing and the West Wing. Each of these wings contains two bedrooms on the first floor as well as a distinct staircase to access them.
Until further notice and unless otherwise specified, we only open one room per wing, limiting the number of people in each.
That being said, you could travel in groups of three or four and occupy the two rooms in your wing.
On the East side, we have rooms Gatineau, Outaouais and Fortune (office space that can be transformed into an extra room).
The East wing also features an additional relaxation area, namely the sunroom located on the first floor, as well as the balcony adjoining it. The sunroom offers an extraordinary view of the river in all seasons.
The East wing is therefore reserved for the exclusive use of guests who have chosen either or both of rooms Gatineau and Outaouais.
The West wing also features an additional relaxation area, the living room located on the main floor, as well as the south balcony adjoining it. The living room has two relaxation areas, one of which has a wood fireplace.
The West wing is therefore reserved for the exclusive use of guests who have chosen either or both of rooms Kingsmere and Meech.
The dining room is a large room located between the two wings and acts as a divider. The tables for two are more than two meters apart, each in a separate wing.
Whenever possible and with the cooperation of our guests, we serve meals to one group of guests at a time, limiting the number of people in that room at the same time. This way, our guests are alone in the dining room for the duration of their meal and occupy a table that will have been used only by them.
We couldn't conceive of a night at Auberge Tom B&B without the gourmet breakfast for which we are famous. As mentioned above, it is very easy for us to serve this meal in the dining room, one room at a time.
In order to offer more flexibility to our guests for this meal, we now offer a continental breakfast delivered to the room. This way, those who are not used to eating a large meal in the morning or who prefer not to have a fixed time to take it can order a light breakfast. We will then prepare a basket that we will leave in front of the room door in the morning. Continental breakfast can be enjoyed in the room, on the balcony or on the outside terrace. We can even pack it to take away.
At Auberge Tom B&B, it is now possible to take all your meals without having to leave the B&B, à la carte or as a package.
We offer lunch in the form of a picnic basket to take away as well as the dinner signed Les Fougères, served in the dining room. A large majority of our guests have experienced our other meals and loved it!
We also offer a variety of snacks to be taken directly in the room or in its exclusive relaxation area: non-alcoholic beverages, fruit (solo or on a platter), homemade cookies, treats and other delicacies, fine cheese platter, etc. Non-perishable products are offered directly in the room in the form of a mini-bar, while fruit, cookies and other snacks based on fresh products are prepared upon request.
Those who wish to enjoy a healthy retirement away from the population while taking advantage of our large green spaces have the opportunity to do so in complete tranquility without the fear of having to be in closed spaces full of strangers.
Air Purification and Ventilation
Guests staying at Auberge Tom B&B have no worries about indoor air because they can count on two systems working together to provide clean, healthy air.
First we equipped the upper level of each wing with a powerful air purifier capable of cleaning the air from a space larger than that allocated to it. As soon as a room becomes available, we turn the air purifier to maximum power and open the windows for maximum ventilation.
Secondly, since our establishment is equipped with an air exchanger system, we have programmed it so that the inside air is renewed with the outside air every hour. The filter of this unit is maintained regularly during the season it is in operation, from October to April.
In order to provide our guests with pleasant and healthy ambient air, we maintain our air ducts regularly by having them professionally cleaned every two years, rather than every three to five years as recommended. Also, we change the filter of the air propulsion system once a month, every month of the year.
The indoor air of our establishment therefore passes through clean ducts, is regularly exchanged with the outside air and is purified. Our guests have no need to worry about indoor ambient air.
Obviously, the measures put in place could not produce the desired results without the following four actions, which are aimed at stopping the infiltration of the virus inside our establishment.
As soon as they arrive at the B&B, our guests are greeted with a bottle of hand sanitizing gel placed on a table next to the front door. Even before ringing the bell, they are invited to disinfect their hands. Once inside, our guests have access to hand soap in their room. They are required to wash their hands before leaving the room and upon their return to the room. Luckily, the body care products we offer our guests are from Arbonne, a company known for its pure, safe and beneficial products that clean without drying or irritating the skin. Our guests are also provided with hand cream, a very useful product during these times of repeated hand washing, as well as hand sanitizer in each of the additional relaxation areas.
Wearing a mask
All travellers on the move should wear the mask because they are required to wear it in public areas. In our B&B, we make it mandatory on the main floor. Please note that we always wear masks whenever in presence of our guests.
Until we are vaccinated against COVID-19, we are no longer able to shake hands or receive hugs when our guests leave. We keep a distance of 2 meters, except for meal service, for which we take other safety measures. Services such as luggage transportation to the bedroom and shuttle are also suspended.
We made a list of all the surfaces likely to be touched by our guests. This list serves as a guide for us during the cleaning. Some surfaces, such as the doorbell and front door handle are cleaned regularly. We use Melaleuca cleaning products, which are known for their high efficiency while being safe for our health and the environment. Among the range of products used, we use their melaleuca oil-based disinfectant and make our own pure alcohol-based sprayer.
We believe that with the limited number of guests within our four walls, the delimitation of spaces, physical distancing, repeated hand washing and additional surface decontamination measures, our environment will remain safe for all.
Finally, all these measures could not achieve the desired results without the cooperation of our guests. Indeed, everyone has a role to play and we rely heavily on our guests to relentlessly apply the good hygiene practices that have been in place since the beginning of the pandemic.
Until we all have been vaccinated, anyone with cold or flu-related symptoms should refrain from travelling as a precautionary measure. Should symptoms appear during the travel, our guests must notify us immediately so that we can take additional measures as quickly as possible and stop the contagion within our four walls.
I hope you are reassured and want to come visit us in complete peace of mind. For our part, please know that we are really looking forward to hosting you! :-)